Valley Scales offers repair services on all scales sold.
Manufacturer authorized service center
With over 35 years experience in the maintenance of industrial and laboratory scales, our authorized service center provides comprehensive in house repair services for the majority of established manufacturers. Most repair are completed in 7 business days or quicker depending on availability of parts.
Have a concern with your scale?
Send us an inquiry using our Repair Services form below. A qualified technician will asses your request and provide a preliminary diagnosis. Quick configuration or paramater corrections can often resolve errors and are generally provided free of charge.
If more important attention is required, your scale or printer may be sent to our service center for estimate and repair.
How it works
- Complete the Repair Services form
- A Repair Ticket with pre-repair diagnosis and fee estimate is sent you.
- If cost effective to repair, you send us your scale using Repair Ticket and shipping instructions provided.
- Upon receipt a Full diagnosis is completed and a final repair quote is promptly sent to you.
- You approve and pay the repair quote or reject it and we coordinate return of your scale or with your consent dispose of the scale locally.
- We complete the work
- A post-repair check-up and calibration is performed and your repaired scale is promptly returned to you that it get back to work
There are no fees for technician diagnosis or estimates. Unrepairable scales , non cost-effective repairs or rejected estimates are processed free of charge. You will however be responsible for return shipping costs should you wish to recover an unrepaired instrument.